Casper Reviews

WORST COMPANY EVER. DOES NOT SHIP THE PRODUCTS I HAVE ORDERED!!!! I had ordered a sheet set and paid for it. 3 days later Casper tells me they actually do not have it and have no ETA as they are having issues with their warehouse. I asked them if another sheet set is available. They told me the Percale is available indeed and ready to ship. So I canceled the previous order and had to place a brand new order for the Percale sheet set (they could not update my order, even though it was the exact same price...). Believe it or not, THE SAME THING JUST HAPPENED AGAIN!!!! I have ordered the Percale sheet set 3 days ago, it has still not shipped. So I called today and they told me they don't have the Percale!!!???? This company is a SCAM. STAY AWAY FROM IT!! You have been warned.

I needed a mattress and was looking for a good, solid option that could be delivered in a timely manner. I ordered something on another site--but learned that the mattress would take 14 business days to arrive!--too long. So I went over to Casper and saw that mattresses arrive between 5-7 business days after order. Could this be true? I chatted with someone just to be sure, and was told yes. GREAT! I immediately cancelled the other ordered and ordered a mattress, box spring, and bed frame from Casper, comforted by the knowledge that the delivery of my order was imminent.

The bed frame arrived in five business days. Great! The box spring arrived in seven business days. Great! The mattress? The day before the mattress was promised to arrive (seven business after my order) I was told I could expect the mattress a full week AFTER what I was told. 5-7 business days? The expectation set on their website and confirmed by their employee? A total lie. And, to top it all off, I was given less that 24 hours notice that the mattress would NOT be arriving when promised.

I called Casper. Surely they would find a way to make this right. I knew there was likely nothing they could do to get me my mattress--I would have to cancel the order and find another mattress that could be delivered IMMEDIATELY--but I figured they would try to make up for the fact that they put me in the stressful situation of scrambling to find a mattress store that could do same-day delivery. A discount on my order, maybe a discount on future orders... something.

NOPE!

I talked to three people at Casper, including a supervisor, who politely told me that the difficult situation they'd put me in was none of their concern, they didn't care. They canceled the order, callous to the pain they caused by their communication mistake and their failure to communicate their delay.

I'm very disappointed in Casper. If Casper isn't able to take responsibility in fixing their mistakes, I wonder what other ways they're failing to maintain integrity.

Excellent customer service

After going through way too many pillows for one person in several lifetimes I finally decided to give the Casper Standard Pillow a try. They give you 100 nights to try it out so I figured I had nothing to loose.

The shipping is free and my pillow arrived in 2 days. The roll up the pillow to box it so there is less packaging and it poofs right up when you pull it out.

You can see right away that it is well made and there's an inner removable pillow to help keep its shape and keep it fluffy.

I absolutely love this pillow and Im going to purchase a second one for the other side of the bed. It's like sleeping on a cloud. I think for my next bed I'll give the mattress a try.

I also had the pleasure of trying on how soft and quality mattresses from Casper. It's like sleeping on a very nice cloud. The mattress adapts perfectly to my body, and I haven't felt any discomfort or anything else. So I'm really glad that I chose Casper site and made my first order there.

Great service and product. Sad to see them go from the UK space

The items were good but accidentally ordered and payed for an extra one.They didn’t say anything about there shutting UK quarters till see on website so if we have problem like I do with getting refund sent numerous emails no luck no uk number to call.So having to go through bank.And if the items are faulty how do we return.

Great pillows. Clever design and very comfortable.

Casper glow.. Love it!!!

The bed was beautifully packaged and not too difficult to assemble. It feels comfy. I’ve tried it! But the plain cover means every mark shows. A pattern or texture would be better. My dog sits in it if encouraged but still prefers the sofa, mat or floor for now. Hopefully it will become her go to bed as It provides good neck support. It’s only been a few days.

Excellent customer service!

Awful! Placed a large order. They charged me and then sent a bulk email saying they had no more stock for the rest of the year! They didn’t respond to communication, didn’t refund even a partial payment for another seven days and I’m still waiting for the one item which they’ve charged me for and was allegedly sent by a courier over a week ago!